ORDERS
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
We sincerely apologize that there is a concern with your order. Please contact our friendly Customer Care for personalised support (please quote your order number with your inquiry).
Currently, we are unable to offer exchanges, so if you would like another size/style, you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy.
SHIPPING POLICY
We ship worldwide and aim to process and deliver all orders as fast as possible.
We ship worldwide.
It depends on where you are. Orders processed in the UAE will be delivered the same day if ordered before 5pm. Worldwide deliveries will take 3-5 business days.
Shipping costs vary based on your region and are calculated at checkout.
RETURNS AND EXCHANGES
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll walk you through the returns process.
If you need to return an order, contact us at support@kinkiswim.com for return instructions.